{"id":28,"date":"2026-09-20T10:01:51","date_gmt":"2026-09-20T03:01:51","guid":{"rendered":"https:\/\/vcmsfood.com\/?page_id=28"},"modified":"2026-09-22T14:51:36","modified_gmt":"2026-09-22T07:51:36","slug":"chinh-sach-doi-tra-hoan-tien","status":"publish","type":"page","link":"https:\/\/vcmsfood.com\/en\/chinh-sach-doi-tra-hoan-tien\/","title":{"rendered":"Return &amp; Refund Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"28\" class=\"elementor elementor-28\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29c8b62 e-con-full e-flex e-con e-parent\" data-id=\"29c8b62\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-2a24ac4 e-con-full e-flex e-con e-child\" data-id=\"2a24ac4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b04a3e7 elementor-widget elementor-widget-heading\" data-id=\"b04a3e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Return &amp; Refund Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c807567 elementor-widget elementor-widget-text-editor\" data-id=\"c807567\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u0110i\u1ec1u ki\u1ec7n, th\u1eddi h\u1ea1n v\u00e0 quy tr\u00ecnh x\u1eed l\u00fd khi s\u1ea3n ph\u1ea9m kh\u00f4ng \u0111\u1ea1t \u0111\u1ed9 t\u01b0\u01a1i ho\u1eb7c ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-807eb8d e-con-full e-flex e-con e-parent\" data-id=\"807eb8d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-f80d6d7 e-con-full e-flex e-con e-child\" data-id=\"f80d6d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9e2914e e-con-full e-flex e-con e-child\" data-id=\"9e2914e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-165bfd0 e-con-full e-flex e-con e-child\" data-id=\"165bfd0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6302884 elementor-widget elementor-widget-html\" data-id=\"6302884\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<nav class=\"vc-toc\"><div class=\"vc-toc__t\">N\u1ed9i dung ch\u00ednh<\/div><a href=\"#muc-1\">1. Nguy\u00ean t\u1eafc chung<\/a><a href=\"#muc-2\">2. Tr\u01b0\u1eddng h\u1ee3p \u0111\u01b0\u1ee3c \u0111\u1ed5i, tr\u1ea3 ho\u1eb7c ho\u00e0n ti\u1ec1n<\/a><a href=\"#muc-3\">3. Tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng \u00e1p d\u1ee5ng<\/a><a href=\"#muc-4\">4. Th\u1eddi h\u1ea1n th\u00f4ng b\u00e1o<\/a><a href=\"#muc-5\">5. C\u00e1ch g\u1eedi y\u00eau c\u1ea7u<\/a><a href=\"#muc-6\">6. Ph\u01b0\u01a1ng \u00e1n x\u1eed l\u00fd<\/a><a href=\"#muc-7\">7. Th\u1eddi gian ho\u00e0n ti\u1ec1n<\/a><a href=\"#muc-8\">8. H\u1ee7y \u0111\u01a1n h\u00e0ng<\/a><\/nav><style>.vc-toc{display:flex;flex-direction:column;gap:2px}.vc-toc__t{font-weight:700;color:#13231D;margin-bottom:8px;font-size:16px}.vc-toc a{color:#33412F;text-decoration:none;font-size:14px;line-height:1.45;padding:7px 10px;border-radius:8px}.vc-toc a:hover{background:#F8F6E9;color:#012B1D}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7055916 e-con-full e-flex e-con e-child\" data-id=\"7055916\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5084c74 elementor-widget elementor-widget-text-editor\" data-id=\"5084c74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"vc-upd\">C\u1eadp nh\u1eadt l\u1ea7n cu\u1ed1i: 21\/09\/2026<\/p><h2 id=\"muc-1\">1. Nguy\u00ean t\u1eafc chung<\/h2><p>VCMS Food mong b\u1ea1n lu\u00f4n h\u00e0i l\u00f2ng v\u1edbi th\u1ef1c ph\u1ea9m mua t\u1ea1i c\u1eeda h\u00e0ng v\u00e0 online. Th\u1ef1c ph\u1ea9m t\u01b0\u01a1i s\u1ed1ng, \u0111\u00f4ng l\u1ea1nh c\u00f3 \u0111\u1eb7c th\u00f9 d\u1ec5 h\u01b0 h\u1ecfng n\u00ean ch\u00fang t\u00f4i \u00e1p d\u1ee5ng ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 theo nguy\u00ean t\u1eafc ki\u1ec3m tra t\u1ea1i th\u1eddi \u0111i\u1ec3m nh\u1eadn h\u00e0ng, nh\u1eb1m x\u1eed l\u00fd nhanh v\u00e0 c\u00f4ng b\u1eb1ng cho c\u1ea3 hai b\u00ean. Ch\u00ednh s\u00e1ch n\u00e0y tu\u00e2n th\u1ee7 Lu\u1eadt B\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i ng\u01b0\u1eddi ti\u00eau d\u00f9ng.<\/p><h2 id=\"muc-2\">2. Tr\u01b0\u1eddng h\u1ee3p \u0111\u01b0\u1ee3c \u0111\u1ed5i, tr\u1ea3 ho\u1eb7c ho\u00e0n ti\u1ec1n<\/h2><ul><li>Giao sai s\u1ea3n ph\u1ea9m, sai quy c\u00e1ch ho\u1eb7c thi\u1ebfu s\u1ed1 l\u01b0\u1ee3ng so v\u1edbi \u0111\u01a1n x\u00e1c nh\u1eadn.<\/li><li>S\u1ea3n ph\u1ea9m d\u1eadp n\u00e1t, h\u01b0 h\u1ecfng, r\u00f2 r\u1ec9, bao b\u00ec r\u00e1ch trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n.<\/li><li>H\u00e0ng t\u01b0\u01a1i kh\u00f4ng \u0111\u1ea1t \u0111\u1ed9 t\u01b0\u01a1i: h\u00e9o \u00faa, c\u00f3 m\u00f9i l\u1ea1, \u0111\u1ed5i m\u00e0u, nh\u1edbt ho\u1eb7c d\u1ea5u hi\u1ec7u \u01b0\u01a1n.<\/li><li>H\u00e0ng \u0111\u00f4ng l\u1ea1nh c\u00f3 d\u1ea5u hi\u1ec7u r\u00e3 \u0111\u00f4ng r\u1ed3i \u0111\u00f4ng l\u1ea1i.<\/li><li>S\u1ea3n ph\u1ea9m h\u1ebft h\u1ea1n ho\u1eb7c kh\u00f4ng c\u00f2n \u0111\u1ee7 h\u1ea1n s\u1eed d\u1ee5ng nh\u01b0 cam k\u1ebft.<\/li><li>S\u1ea3n ph\u1ea9m kh\u00f4ng r\u00f5 ngu\u1ed3n g\u1ed1c ho\u1eb7c thi\u1ebfu nh\u00e3n m\u00e1c theo quy \u0111\u1ecbnh.<\/li><\/ul><h2 id=\"muc-3\">3. Tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng \u00e1p d\u1ee5ng<\/h2><ul><li>H\u00e0ng \u0111\u00e3 qua s\u1eed d\u1ee5ng, ch\u1ebf bi\u1ebfn, c\u1eaft g\u1ecdt ho\u1eb7c m\u1edf ni\u00eam phong (tr\u1eeb khi l\u1ed7i \u0111\u01b0\u1ee3c ph\u00e1t hi\u1ec7n khi m\u1edf).<\/li><li>H\u00e0ng b\u1ecb b\u1ea3o qu\u1ea3n sai c\u00e1ch sau khi nh\u1eadn (\u0111\u1ec3 nhi\u1ec7t \u0111\u1ed9 th\u01b0\u1eddng v\u1edbi h\u00e0ng l\u1ea1nh, ph\u01a1i n\u1eafng).<\/li><li>Th\u00f4ng b\u00e1o sau th\u1eddi h\u1ea1n quy \u0111\u1ecbnh \u1edf m\u1ee5c 4.<\/li><li>\u0110\u1ed5i \u00fd, thay \u0111\u1ed5i nhu c\u1ea7u \u0111\u1ed1i v\u1edbi h\u00e0ng t\u01b0\u01a1i s\u1ed1ng v\u00e0 h\u00e0ng \u0111\u00f4ng l\u1ea1nh.<\/li><li>Ch\u00eanh l\u1ec7ch nh\u1ecf v\u1ec1 k\u00edch c\u1ee1, m\u00e0u s\u1eafc ho\u1eb7c tr\u1ecdng l\u01b0\u1ee3ng trong bi\u00ean \u0111\u1ed9 t\u1ef1 nhi\u00ean c\u1ee7a n\u00f4ng s\u1ea3n.<\/li><\/ul><h2 id=\"muc-4\">4. Th\u1eddi h\u1ea1n th\u00f4ng b\u00e1o<\/h2><p>Vui l\u00f2ng ki\u1ec3m tra h\u00e0ng ngay khi nh\u1eadn v\u00e0 th\u00f4ng b\u00e1o trong c\u00e1c khung th\u1eddi gian sau (t\u00ednh t\u1eeb l\u00fac nh\u1eadn h\u00e0ng):<\/p><table><thead><tr><th>Nh\u00f3m h\u00e0ng<\/th><th>Th\u1eddi h\u1ea1n th\u00f4ng b\u00e1o<\/th><\/tr><\/thead><tbody><tr><td>Th\u1ecbt, h\u1ea3i s\u1ea3n, h\u00e0ng \u0111\u00f4ng l\u1ea1nh<\/td><td>Ngay khi nh\u1eadn, t\u1ed1i \u0111a 2 gi\u1edd<\/td><\/tr><tr><td>Rau c\u1ee7 qu\u1ea3, n\u1ea5m, tr\u1ee9ng, s\u1eefa<\/td><td>Trong ng\u00e0y nh\u1eadn, t\u1ed1i \u0111a 4 gi\u1edd<\/td><\/tr><tr><td>G\u1ea1o, b\u1ed9t, gia v\u1ecb, \u0111\u1ed3 kh\u00f4, \u0111\u1ed3 h\u1ed9p<\/td><td>Trong 48 gi\u1edd<\/td><\/tr><tr><td>\u0110\u1ed3 d\u00f9ng, bao b\u00ec<\/td><td>Trong 3 ng\u00e0y<\/td><\/tr><\/tbody><\/table><p>C\u00e1c m\u1ed1c tr\u00ean l\u00e0 b\u1ea3n m\u1eabu, s\u1ebd \u0111i\u1ec1u ch\u1ec9nh theo v\u1eadn h\u00e0nh th\u1ef1c t\u1ebf.<\/p><h2 id=\"muc-5\">5. C\u00e1ch g\u1eedi y\u00eau c\u1ea7u<\/h2><ol><li>Li\u00ean h\u1ec7 hotline, email ho\u1eb7c nh\u00e2n vi\u00ean c\u1eeda h\u00e0ng, cung c\u1ea5p m\u00e3 \u0111\u01a1n h\u00e0ng (n\u1ebfu mua online), t\u00ean v\u00e0 s\u1ed1 l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m b\u1ecb \u1ea3nh h\u01b0\u1edfng.<\/li><li>G\u1eedi \u1ea3nh ho\u1eb7c video r\u00f5 n\u00e9t th\u1ec3 hi\u1ec7n t\u00ecnh tr\u1ea1ng h\u00e0ng, bao b\u00ec v\u00e0 nh\u00e3n.<\/li><li>Gi\u1eef nguy\u00ean hi\u1ec7n tr\u1ea1ng s\u1ea3n ph\u1ea9m v\u00e0 b\u1ea3o qu\u1ea3n \u0111\u00fang nhi\u1ec7t \u0111\u1ed9 cho \u0111\u1ebfn khi \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn.<\/li><\/ol><p>V\u1edbi \u0111\u01a1n giao t\u1eadn nh\u00e0, b\u1ea1n c\u00f3 th\u1ec3 y\u00eau c\u1ea7u nh\u00e2n vi\u00ean giao h\u00e0ng ghi nh\u1eadn t\u00ecnh tr\u1ea1ng ngay khi nh\u1eadn.<\/p><h2 id=\"muc-6\">6. Ph\u01b0\u01a1ng \u00e1n x\u1eed l\u00fd<\/h2><ul><li>\u0110\u1ed5i s\u1ea3n ph\u1ea9m m\u1edbi ho\u1eb7c giao b\u00f9 trong ng\u00e0y ho\u1eb7c ng\u00e0y k\u1ebf ti\u1ebfp.<\/li><li>Gi\u1ea3m tr\u1eeb gi\u00e1 tr\u1ecb t\u01b0\u01a1ng \u1ee9ng v\u00e0o \u0111\u01a1n k\u1ebf ti\u1ebfp.<\/li><li>Ho\u00e0n ti\u1ec1n ph\u1ea7n gi\u00e1 tr\u1ecb s\u1ea3n ph\u1ea9m l\u1ed7i.<\/li><\/ul><h2 id=\"muc-7\">7. Th\u1eddi gian ho\u00e0n ti\u1ec1n<\/h2><p>Ti\u1ec1n ho\u00e0n \u0111\u01b0\u1ee3c chuy\u1ec3n theo ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n ban \u0111\u1ea7u ho\u1eb7c chuy\u1ec3n kho\u1ea3n v\u00e0o t\u00e0i kho\u1ea3n b\u1ea1n cung c\u1ea5p trong 3 \u0111\u1ebfn 7 ng\u00e0y l\u00e0m vi\u1ec7c k\u1ec3 t\u1eeb khi y\u00eau c\u1ea7u \u0111\u01b0\u1ee3c ch\u1ea5p thu\u1eadn. V\u1edbi \u0111\u01a1n thanh to\u00e1n khi nh\u1eadn h\u00e0ng, Ch\u00fang t\u00f4i ho\u00e0n b\u1eb1ng chuy\u1ec3n kho\u1ea3n ho\u1eb7c tr\u1eeb v\u00e0o \u0111\u01a1n sau.<\/p><h2 id=\"muc-8\">8. H\u1ee7y \u0111\u01a1n h\u00e0ng<\/h2><ul><li>H\u1ee7y tr\u01b0\u1edbc khi \u0111\u01a1n \u0111\u01b0\u1ee3c chu\u1ea9n b\u1ecb: mi\u1ec5n ph\u00ed v\u00e0 ho\u00e0n ti\u1ec1n \u0111\u1ea7y \u0111\u1ee7 n\u1ebfu \u0111\u00e3 thanh to\u00e1n.<\/li><li>H\u1ee7y khi \u0111\u01a1n \u0111\u00e3 \u0111\u01b0\u1ee3c so\u1ea1n ho\u1eb7c \u0111ang giao: c\u00f3 th\u1ec3 ph\u00e1t sinh chi ph\u00ed v\u1eadn chuy\u1ec3n; h\u00e0ng t\u01b0\u01a1i \u0111\u00e3 so\u1ea1n c\u00f3 th\u1ec3 kh\u00f4ng h\u1ee7y \u0111\u01b0\u1ee3c.<\/li><\/ul><div class=\"vc-callout\"><strong>C\u1ea7n h\u1ed7 tr\u1ee3 th\u00eam?<\/strong><br>Li\u00ean h\u1ec7 VCMS Food qua hotline <a href=\"tel:0900000000\">0900 000 000<\/a> ho\u1eb7c email <a href=\"mailto:info@vcmsfood.com\">info@vcmsfood.com<\/a> (6:00 &#8211; 20:00 m\u1ed7i ng\u00e0y). Trang n\u00e0y l\u00e0 b\u1ea3n m\u1eabu v\u00e0 c\u1ea7n \u0111\u01b0\u1ee3c b\u1ed9 ph\u1eadn ph\u00e1p l\u00fd r\u00e0 so\u00e1t tr\u01b0\u1edbc khi \u00e1p d\u1ee5ng ch\u00ednh th\u1ee9c.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 v\u00e0 ho\u00e0n ti\u1ec1n \u0110i\u1ec1u ki\u1ec7n, th\u1eddi h\u1ea1n v\u00e0 quy tr\u00ecnh x\u1eed l\u00fd khi s\u1ea3n ph\u1ea9m kh\u00f4ng \u0111\u1ea1t \u0111\u1ed9 t\u01b0\u01a1i ho\u1eb7c ch\u1ea5t l\u01b0\u1ee3ng. N\u1ed9i dung ch\u00ednh1. Nguy\u00ean t\u1eafc chung2. Tr\u01b0\u1eddng h\u1ee3p \u0111\u01b0\u1ee3c \u0111\u1ed5i, tr\u1ea3 ho\u1eb7c ho\u00e0n ti\u1ec1n3. Tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng \u00e1p d\u1ee5ng4. Th\u1eddi h\u1ea1n th\u00f4ng b\u00e1o5. C\u00e1ch g\u1eedi y\u00eau c\u1ea7u6. Ph\u01b0\u01a1ng \u00e1n&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"hide","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-28","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vcmsfood.com\/en\/wp-json\/wp\/v2\/pages\/28","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vcmsfood.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vcmsfood.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vcmsfood.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vcmsfood.com\/en\/wp-json\/wp\/v2\/comments?post=28"}],"version-history":[{"count":7,"href":"https:\/\/vcmsfood.com\/en\/wp-json\/wp\/v2\/pages\/28\/revisions"}],"predecessor-version":[{"id":323,"href":"https:\/\/vcmsfood.com\/en\/wp-json\/wp\/v2\/pages\/28\/revisions\/323"}],"wp:attachment":[{"href":"https:\/\/vcmsfood.com\/en\/wp-json\/wp\/v2\/media?parent=28"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}